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ONLINE PRODUCTS AND SERVICES

Delivery Policy for Online Products:

Full payment of the online product must be received via our secure online payment gateway prior to the electronic delivery. Once payment has been received, the customer will be sent a email confirmation of their purchase order. At any stage, if a customer is experiencing problems on taking delivery of the online product, they can contact BiOptimizers (Masszymes inc.) support via our Contact or our phone number listed on the website. Payment for online products can be made via Mastercard or Visa or PayPal. We do not accept methods of payment that are not online transactions such as personal checks, postal money orders or cash.

PHYSICAL DELIVERIES FOR PHYSICAL PRODUCTS

1. Delivery Notifications

You will receive an email confirmation of your order immediately after purchase – if applicable, you will then be sent an additional email containing the tracking number when your order ships, so you can track it online right to your door.

2. Delivery timescales

Your order will usually be shipped within 72 hours. Typically orders are delivered within 5 business days in the United States, within 2 weeks to Canada, and international orders may take up to 3 weeks to arrive (depending on your shipping location).

To help ensure a specific delivery date (provided you give us 10 working days notice), you can contact us here.

2.1. International deliveries

International orders are primarily shipped by USPS Flat Rate Priority Mail, who then passes the package onto your overseas delivery company. Please allow up to 3 weeks delivery time on international orders.

(PLEASE NOTE that for Canadian and International orders, customers may also incur additional customs and duties charges which are imposed by their respective countries, not BiOptimizers).

3. Postage method

Domestic orders to shipping addresses within the United States start as low as $7.75 shipping & handling, Canadian orders start at $25, and International orders $39.

4. Missed deliveries

If you are not in when your package reaches your shipping address, please refer to the redelivery options supplied by the company attempting delivery. And if no delivery note is supplied, please consult your online tracking id number to identify the whereabouts of your package and how to arrange collection.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that are undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or dispatch

Although we are able to ship most orders within the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded, which can cause additional delays of 1-2 days. Regrettably, this is an unfortunate consequence of high volume sales periods, as well as for weekend and public holiday order placements.

Other reasons for additional delays may include the delivery service itself experiencing a problem, or border and customs departments retaining shipments on international shipments. These events are unfortunately beyond our control.

26 Comments

  1. Robert Walker on June 25, 2019 at 4:35 pm

    Hi, I was trying to order a bottle of Masszymes and see you don’t list England / Britain / UK as a shipping destination… Is it possible to order this product? I live in Cambridge, England.

    • Njideka Nwibe on July 31, 2019 at 10:38 am

      Hello Robert,

      My name is Njideka, and I am your Happy Health Concierge here at BiOptimizers. Due to recent fraud in the UK we are no longer shipping our products to your country. But our products are offered on Amazon UK from a distributor called Jungle Hut. Please use the link below to see our products on the site. If you have any other questions, please email us at [email protected]. Take care and have a great day.

      https://www.amazon.co.uk/s?me=A3FBX4NF0JZLUW&rh=p_4%3ABiOptimizers&dc&fst=as%3Aoff&qid=1564174897&ref=sr_in_-2_p_4_6

      My very best regards,
      Njideka
      Happy Health Concierge
      BiOptimizers

      • Scott on October 21, 2019 at 5:15 am

        Njideka,

        There us a company called Vipertech in the UK which is showing itself as the UK distributor for BiOptimizers’ products. Is that fraud or are they legitimate distributors of your products. There is a website bioptimizers.co.uk where your products are being offered. Thank you for your help with this matter.

        • Sheila Hunter on October 23, 2019 at 9:46 am

          Good morning Scott,

          Thank you for contacting BiOptimizers! My name is Sheila, and I am your Happy Health Concierge assigned to assist you today. Vipertech Ltd is the parent company to Junglehut. The bioptimizers.co.uk is their website and you can definitely purchase from them on that site. Then they trade as Junglehut on Amazon. If you have any other questions, please do let me know. Take care.

          My very best regards,
          Sheila
          Happy Health Concierge
          BiOptimizers

          • chris on March 4, 2020 at 6:26 am

            JungleHut on Amazon do not list your magnesium suppliment can you add that to their inventory so us folks in the uK can purchase please.



          • Mackeda Berry on March 4, 2020 at 4:22 pm

            Hello Chris,

            Thank you for contacting BiOptimizers! My name is Mackeda, and I am your Happy Health Concierge assigned to assist you today.

            The folks over at Junglehut are working really hard to get Magnesium Breakthrough added to their inventory and it should only be a few more weeks at most. You can drop them a line at [email protected] so they can notify you as soon as they have it in stock.

            If you have any other questions, please email us at [email protected]. Take care and have a great day!

            My very best regards,
            Mackeda
            Happy Health Concierge
            BiOptimizers



  2. Tamara on July 29, 2019 at 8:17 am

    Hi,

    Do you ship to Hong Kong?

    Thx

    • Sheila Hunter on July 30, 2019 at 11:16 am

      Hello Tamara,

      Thank you for contacting BiOptimizers! My name is Sheila, and I am your Happy Health Concierge assigned to assist you today. Unfortunately, we do not ship to Hong Kong at this time. We have had several issues with shipping products into Hong Kong due to customs laws, and we have had several shipments seized by customs.

      One of the things we recommend is having someone ship it to you as a personal package instead of a business package. That means, if you have someone that lives in one of the countries we do ship to, you can have your package shipped to them. Then they can ship the package to you in Hong Kong.

      I know this is a lot to do, but this is the only option we have at this time. If you have any questions, please let me know. Take care.

      My very best regards,
      Sheila
      Happy Health Concierge
      BiOptimizers

  3. Mithun D on August 7, 2019 at 4:59 am

    Do you ship products to EU? Are the ingredients in Kapex, Gluten Guardian, Masszymes and P3-OM all compliant with EU regulations? I just don’t want any orders to be stuck to banned ingredients. I am in Norway which follows EU regulations on food supplements.

    • Elisa Navarro on August 7, 2019 at 11:36 am

      Hi Mithun,

      My name is Elisa, and I am your Happy Health Concierge here at BiOptimizers. Thank you for contacting BiOptimizers! At the moment we do not ship to Norway. However, the team is working to acquire label compliance in European countries and we hope to be able to ship to Norway soon. If you have any other questions please contact us at [email protected]. Or call us at 1-800-719-2467. Take care and have a great day!

      My very best regards,
      Elisa
      Happy Health Concierge
      BiOptimizers

  4. Chris on November 20, 2019 at 3:23 am

    Do you know of a direct supplier I can buy from in Australia?? I’m After the primegen-V. It appears I can buy direct from your online store but at a shipping cost of $59. its just not sustainable for me to do that. Cheers

    • Sheila Hunter on November 21, 2019 at 10:13 am

      Hello Chris,

      Thank you for contacting BiOptimizers! My name is Sheila, and I am your Happy Health Concierge assigned to assist you today. Unfortunately, we don’t have an Australian distributor at this time. As our international customer base continues to grow, we’re aiming to acquire label compliance in other countries including Australia.

      The process does require a significant amount of due diligence before we’re able to establish distributorships in countries, but it is something we’re certainly open to and working towards. We’re sorry to hear these shipping costs are prohibitive.

      These are simply the shipping and handling charges applied by our logistics and distribution services, which include end-to-end tracking of each package. We are currently assessing alternative shipment options for both domestic and international shipping, but these are the charges were required to apply at this time.

      With that said, we hope this doesn’t stop you from making your purchase today because our products are worth it. But we want you to be happy, so please use this promotional code MASS10 in order to receive 10% off of your first order.

      If you have any other questions, please reach out to our help desk via email at [email protected]. Take care.

      My very best regards,
      Sheila
      Happy Health Concierge
      BiOptimizers

  5. Jasko on August 4, 2020 at 5:47 am

    Hello
    This is the second time I’m writing to ask a question. I didn’t get the answer the first time.
    Do you have a distributor in the EU, and if not, do you work on it to establish one?
    Is there cellulose only in the capsule of magnesium breakthrough or is it inside of the capsules as well?

    • Chrissy on August 10, 2020 at 12:53 pm

      Hello Jasko,

      Thank you for contacting BiOptimizers! My name is Chrissy and I am your Happy Health Concierge assigned to assist you today.

      ​Thanks so much for your interest in our product(s). We do have a seller based in the UK that offers our products for sale.

      You can check them out by visiting the link below:

      https://bioptimizers.co.uk

      Also, Cellulose is only in the capsule. It is not an ingredient of the Magnesium blend. The capsule is made out of cellulose.

      Best Wishes!

      Chrissy
      HAPPY HEALTH CONCIERGE
      BiOptimizers

  6. Brenda on August 9, 2020 at 8:46 am

    I live in Canada. I ordered a shipment of Magnesium Breakthrough back in May. It says it is still sitting in SAN Francisco 5 months later.
    Help?!!

    • Chrissy on August 10, 2020 at 11:35 am

      Hi Brenda,

      Thank you for contacting BiOptimizers! My name is Chrissy and I am your Happy Health Concierge assigned to assist you today.

      Thank you so much for bringing this to our attention. This package was handed over to the Canada Border Services Agency on May 19, 2020. Since then, there has been no update. I’m so sorry.

      I’ve sent you an email with added details with regards to the order.

      Best Wishes!

      Chrissy
      HAPPY HEALTH CONCIERGE
      BiOptimizers

  7. Peter on August 14, 2020 at 4:53 am

    Hello

    I am trying to place my order. However, the list of countries in the list does NOT
    include the United Kingdom. Is there a problem with shipping to the UK or is
    this an administrative oversight?

    All the best

    Peter

    • Chrissy on August 15, 2020 at 11:27 pm

      Hi Peter,

      Thank you for contacting BiOptimizers! My name is Chrissy and I am your Happy Health Concierge assigned to assist you today.

      The option doesn’t appear because we do not ship to the UK at this time.

      Nonetheless, we do have a seller based in the UK that offers our products for sale.

      You can visit their website by clicking on the link below:

      https://bioptimizers.co.uk

      Best Wishes!

      Chrissy
      HAPPY HEALTH CONCIERGE
      BiOptimizers

  8. AnnieT on August 15, 2020 at 2:06 pm

    Where can I find the terms of the monthly subscription. Can I cancel at anytime and how do I cancel if I’m not happy with product?

    Thank you

    • Chrissy on August 15, 2020 at 11:24 pm

      Hi Annie,

      Thank you for contacting BiOptimizers! My name is Chrissy and I am your Happy Health Concierge assigned to assist you today.

      Yes, you can certainly cancel your subscription at any time. You can reach out to us via phone or email & we’ll be able to process the request for you.

      Best Wishes!

      Chrissy
      HAPPY HEALTH CONCIERGE
      BiOptimizers

  9. Kou on September 9, 2020 at 4:39 am

    Hi, I see that Japan is not in the list of international deliveries, could you notify me once you can ship to Japan again?

    Regards,

    • Njideka Nwibe on September 9, 2020 at 2:00 pm

      Dear Kou,

      My name is NJ, and I am a Happy Health Concierge here at BiOptimizers.

      Unfortunately, we do not ship to Japan at this time as a result of several issues we have had with shipping products into your country due to customs laws, and we have had shipments seized by them.

      While we are not sure when we will be able to ship to Japan, We hope that one day soon, we will be able to deliver to more countries around the world. You can always check with us by checking on the website bioptimizers.com or emailing us at [email protected] and one of our health concierges will let you know if there is an update regarding the situation.

      Please take care and have a great day!

      Best Regards
      Njideka
      Happy Health Concierge
      Bioptimizers

  10. Madan Kataria on September 23, 2020 at 7:38 pm

    I can’t find India in the dropdown list of countries. any solution

    • Sheila Hunter on September 28, 2020 at 11:10 am

      Hello Madan,

      Thank you for your contacting BiOptimizers! My name is Sheila and I am your Happy Health Concierge assigned to assist you today.
      Unfortunately, we do not ship to India at this time. We have had several issues with shipping products into your country due to customs laws, and we have had shipments seized by them. We hope that one day soon, we will be able to deliver to more countries around the world. Please take care and have a good evening.

      My very best regards,
      Sheila
      Happy Health Concierge
      BiOptimizers

  11. Ludmila Snyder-Brandl on September 26, 2020 at 11:30 am

    What country is this product manufactured? Also from where is it shipped from? thank you

    • ChrisAnn on October 7, 2020 at 1:24 pm

      Hey Ludmila,

      Thank you so much for contacting BiOptimizers. My name is Chrissy and I am your happy health concierge assigned to assist you today.

      All of our products are manufactured in the USA. All shipments are sent out from our warehouse in Colorado.

      Warm regards!

      Chrissy
      Happy Health Concierge
      BiOptimizers

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